When Russell Haugen took my case, I never had to follow-up as he ensured that I was always updated on the status.
It was a very long process for me as I started my case with one of their former colleagues then it was assigned to Russell Haugen, who worked diligently to finalize the case. From the beginning, he took the necessary time to clearly explain the position of the case, the potential timing of all the transactions and anticipated closing. Then the COVID crisis happened which caused much of the latter delays. When Russell Haugen took my case, I never had to follow-up as he ensured that I was always updated on the status. He was always professional, and pleasant when discussing the matters and he never made me feel rushed or less important–he listened. This was my first experience with this type of issue and I hope it’s my last. Nonetheless, I would definitely recommend Russell Haugen for his knowledge and professionalism as well as the firm (the staff was polite and professional too).